I haven't heard back yet. You guys must be busy with Analog x. And to be clear, when stepping on active, trying to turn on effect, there is no sound at all. Light comes on. Only sound is when it's in relay bypass with effect off.
We certainly are busy with Anthology X stuff. One of our support guys said he's emailed you though. You might want to check your spam folder. If you don't see it, please send me an email at my username + @eventide.com, and we'll get this sorted out.