Well, it would be best to send an email to support@eventide.com. Let us know if you have access to a Windows machine; if so, we might send you an alternative updating application. Otherwise, we might send you the PitchFactor update software so you can try to install that directly with the Eventide Direct Updater on Mac even if the PitchFactor is appearing as an invalid device. Also, let us know if when you turn your PitchFactor on does the display light up immediately, or is there a 10 second delay before it comes on?
Thanks for the fast reply. I don’t have access to a Windows machine so doing it via Direct Updater with the update software file sounds like a plan.
When i turn the PF it lights up immediately.
Just sent an email to support now.
