Hi Tim. Sorry you are having trouble. Here are some things to do (in order):
1) Try and get the dealer to exchange it for another. If he is not keen…
2) The "HOTKNOB" switch may be jammed. Try and wiggle it a bit. If no good…
3) Power up the unit with the left footswitch held down. This will put it into test mode. Release the key – it should say "01 Test…" If any key is stuck, it will say "Test 4.6" or similar for about 5 seconds, then it will show "K_xxxx", where xxxx is the name of the key. If this is not the case…
4) Try and update it using Eventide Direct Updater over USB (see H9Control for more info). If no good…
5) Contact support@eventide.com, giving your purchase info and serial number.
