I have the latest software, and the normal routing. I have attached a picture of the preset.
To be sure, what is the actual version number of the H9 firmware you are running? You can find it in H9 Control by clicking on Pedal and looking in the top right hand corner (you need to be linked to your H9 of course). Also, just double check your connections, the H9 is backwards from the Factors, so I often get the I/O 1s and 2s confused.
So you're saying you only hear the -3rd voice, but not the Octave Up, correct? We can't duplicate this here. Do you have a similar problem with the Quadravox algorithm, or any other two voice algorithm like Digital Delay (or any TF delay for that matter)?