I received a reply from iLok to my support ticket. They recommended the following … this is for Windows:
1. Go to Services > Right click PACE License Services > choose Stop to turn the service off
2. Go to Program DataPACEEden > delete or remove all .sbd files
3. Go to Services > Right click PACE License Services > choose Start to turn the service on
I did these 3 steps and then rebooted.
Next I clicked on an iLok protected item that was previously blocked and a window popped up that was titled Updating License Storage.
After that all of my iLok protected items were working.
None of my license uses were incremented as a result of the process.
BINGO!
KenB
