Any news on this? I got the same issue.. my computer makes a sound so I know the connection is good. The Eventide Direct Updater works I can change the device’s version but H9 control stopped communicating with the pedal this morning. I changed the cable, I changed the USB port and I even tried with a different computer.
I performed a hard reset (hotknob+right switch), still no success. So now I lost all my settings and presets.. I just had this pedal for few days now, can’t say I’m really happy with it.