TimeFactor Not Connecting Via USB

Home Forums Products Stompboxes TimeFactor Not Connecting Via USB

  • This topic is empty.
Viewing 12 reply threads
  • Author
    Posts
    • #108119
      95strat
      Member

      At least it doesn't show up on my Mac as an icon. If I launch the Eventide Update Utility if finds the TF, or at least acts like it does. I haven't updated to V3.0.0[19] software and wanted to back up my setting in the FactorLib, but it says it's offline. I'm running V3.0.0[0] at the moment.

      What am I doing wrong?

    • #122705
      achaput
      Moderator

      Hello,

      In Factorlib if select "Config" under the MIDI menu, what shows up as the choices?

    • #123086
      95strat
      Member

      When I go to "config" in the FactorLib I just get MIDI as an option. Am I doing something wrong?

      I'm running OS X 10.7.2

    • #123087
      95strat
      Member

      I also noticed in the FactorLib User Manual it says on page 5: "When connected by USB, the stompbox will appear as “USB Audio Device” on a Windows system, or as “Timefactor Pedal” (etc) on a Mac. "

      The Timefactor doesn't show up as a devise on my machine. However the Eventide Update Utility does see the TF when connected.

    • #134192
      Zaphod B
      Member

      Same here. I connect my TF and MF via USB – my (Windows-based) computer chimes as it usually does when a USB device gets plugged in, but they don't show up as an attached device in the file explorer.

      FactorLib recognizes them, though.  However, under the MIDI > CONFIG menu there is no option for USB. But FactorLib downloaded the presets regardless. 

    • #144223
      Paquette
      Participant

      Any news on this? I got the same issue.. my computer makes a sound so I know the connection is good. The Eventide Direct Updater works I can change the device’s version but H9 control stopped communicating with the pedal this morning. I changed the cable, I changed the USB port and I even tried with a different computer.

      I performed a hard reset (hotknob+right switch), still no success. So now I lost all my settings and presets.. I just had this pedal for few days now, can’t say I’m really happy with it.

      • #144230
        gkellum
        Member
        Paquette wrote:

        H9 control stopped communicating with the pedal this morning. I changed the cable, I changed the USB port and I even tried with a different computer.

        So, when you connect H9 Control to your pedal, it's unable to connect to the pedal immediately?  Or do you see Communication Error messages when you are trying to do specific things with H9 Control and your pedal?  Was the behavior exactly the same on the other computer?

        It's quite odd that you would be able to update the pedal but not use H9 Control.

         

      • #144239
        Paquette
        Participant
        gkellum wrote:

        Paquette wrote:

        H9 control stopped communicating with the pedal this morning. I changed the cable, I changed the USB port and I even tried with a different computer.

        So, when you connect H9 Control to your pedal, it’s unable to connect to the pedal immediately?  Or do you see Communication Error messages when you are trying to do specific things with H9 Control and your pedal?  Was the behavior exactly the same on the other computer?

        It’s quite odd that you would be able to update the pedal but not use H9 Control.

         

        Show More...

        Hi, thanks for the quick response, I have more information perhaps it will help troubleshoot.

        I restored the factory settings (Encoder+RIGHT footswitch) and I still wasn’t able to connect with H9 Control, but the Updater works just fine. So I tried restoring the factory presets AND system settings (Encoder+MIDDLE footswitch) and then I was able to communicate with device once again with H9 Control.

        So after I pushed my presets back from the computer to the pedal, I closed the software, removed the USB cable and played with the pedal to make sure everything is fine. I tried reconnecting and it failed.

        So long story short, it seems like the presets are messing with the communication to H9 Control for some reason.

        Now to answer your questions, I see the error message as soon as H9 Control starts. The behavior was exactly the same on both computers.

        I’ll continue to troubleshoot..

        Thanks

         

        Show Less...
    • #144224
      Paquette
      Participant

      More on my last comment.

      I downgraded to an unsupported version (3.5.x) and H9 control was able to warn me that the protocol used is not compatible and it asked me to update my device’s firmware. So there is some communication going between the timefactor and H9 control but for some reasons it just doesn’t work to change the settings.

    • #144240
      Paquette
      Participant

      Hi again, I just wanted to re-confirm my previous post. I used a different computer with a brand new installation of H9 Control. I was able to connect after a Endoder+MIDDLE footswitch reset. I’ve created a brand new preset list which I sent to the pedal. Once I closed the software, I was not able to connect to the device anymore.

    • #144245
      gkellum
      Member

      Alright, I'm going to ask one of my colleagues to look at your posts to see what he thinks.

      In the meantime the H9 Control manual has some suggestions for dealing with problems connecting to H9 Control via USB on Windows which you may want to read through.  I do wonder for instance if restarting your computer might help with the fact that H9 Control won't connect to your TImeFactor at times.  On Windows (up until Windows 10) only a single application can use a MIDI port.  Maybe, the MIDI port isn't being released, and that's why H9 Control can't use it?

      https://s3.amazonaws.com/com.eventide.downloads/Product+Manuals/H9ControlManual.pdf

    • #144246
      Paquette
      Participant

      Hi, I tried everything in the manual and I rebooter many times.. 

      I’m using Windows 10. In any case, that wouldn’t explain why Updater is able to communicate with it but not H9 Control?

    • #144247
      gkellum
      Member

      I talked to my colleague, Nick, about your problem.  He wrote the following:

      On Windows, the pedals are completely standard MIDI devices, and will work like any other unless they have a hardware fault.

       

      I would ask that they go into Device Manager and confirm that the pedal shows up under “Sound, video and game controllers” as either “<name> Pedal” (Win7 and above), or “USB Audio Device” (WinXP). In particular state whether it has a colored mark with a ? or ! beside its name.  

       

      Disconnect ALL other MIDI devices and any unused USB devices and see if this changes anything.

       

      Close ALL other MIDI-capable applications.

       

      If they have any other MIDI software, see if this will connect to the pedal when this problem occurs, but keep them closed at all other times.

       

      It's possible to connect to H9Control via MIDI instead of USB. If you have a MIDI interface handy, it might be worthwhile to try connecting the TimeFactor via MIDI to see if the same problem occurs.

       

      Show More...

       

       

      Show Less...
    • #144248
      Paquette
      Participant

      Hi, it is indeed in the device manager section. Again, if I perform a reset (and remove the presets), it works just fine right after.

      I also tried with a MIDI-USB adapter (using the MIDI in/out on the timefactor) and same result after manually selecting the MIDI interface in H9 Control.

      Thanks

    • #145766
      Giacomo Cicirello
      Member

      Hi, I am not sure you solved this, but I have the same problem on a mac, the timefactor is only working via MIDI, usb is not working no more.

      Any tips are welcome. swoftware is up-to-date and also the H9…

      It was working perfect, suddenly stopped.

      Hope you can help.

       

      • #145767
        gkellum
        Member
        Giacomo Cicirello wrote:

        Hi, I am not sure you solved this, but I have the same problem on a mac, the timefactor is only working via MIDI, usb is not working no more.

        Any tips are welcome. swoftware is up-to-date and also the H9…

        Could you open up the Audio MIDI Setup app on the Mac and see if your TimeFactor is appearing there as a MIDI device?

        There are some other trouble shooting tips in the H9 Control manual:

        https://www.eventideaudio.com/support/downloads/h9-control-manual

      • #145768
        Giacomo Cicirello
        Member
        gkellum wrote:

        Giacomo Cicirello wrote:

        Hi, I am not sure you solved this, but I have the same problem on a mac, the timefactor is only working via MIDI, usb is not working no more.

        Any tips are welcome. swoftware is up-to-date and also the H9…

        Could you open up the Audio MIDI Setup app on the Mac and see if your TimeFactor is appearing there as a MIDI device?

        There are some other trouble shooting tips in the H9 Control manual:

        Show More...

        https://www.eventideaudio.com/support/downloads/h9-control-manual

        I am attaching a Screenshot, looks fine as my both factors are grayed out…

        I have changed cables, factory restored, upgrade al software updates…

        Any tip or help is welcome!!! It is very unconfortable connect via MIDI… USB was great

        Show Less...
      • #145769
        Giacomo Cicirello
        Member
        Giacomo Cicirello wrote:

        gkellum wrote:

        Giacomo Cicirello wrote:

        Hi, I am not sure you solved this, but I have the same problem on a mac, the timefactor is only working via MIDI, usb is not working no more.

        Any tips are welcome. swoftware is up-to-date and also the H9…

        Show More...

        Could you open up the Audio MIDI Setup app on the Mac and see if your TimeFactor is appearing there as a MIDI device?

        There are some other trouble shooting tips in the H9 Control manual:

        https://www.eventideaudio.com/support/downloads/h9-control-manual

        I am attaching a Screenshot, looks fine as my both factors are grayed out…

        I have changed cables, factory restored, upgrade al software updates…

        Any tip or help is welcome!!! It is very unconfortable connect via MIDI… USB was great

        Just tried with other MAC, same thing, not connecting via USB

        Show Less...
Viewing 12 reply threads
  • You must be logged in to reply to this topic.