I believe we have a fixed cost for service – contact support@eventide.com.
If the USB is damaged, it will have to come back here.
The two vertical lines implies either a hardware fault, or (more likely) damage to the unit's software caused by a failed update.
There were a lot of changes between 3.0 and 5.0. But, if you're happy with the unit as it is, you might want to stay with it.
