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skydog wrote:

Does anyone know, how to get a quick determination and (if necessary) repair initiated?

Why were you running test 0?  Is there anything wrong with your H9 that you were trying to narrow down?

Test 0 triggers a whole bunch of tests, some of which are loop back tests.  This means the tests will fail unless you have MIDI Out connected to MIDI In, Audio Out connected to Audio In, and so on.

skydog wrote:

Is this normal with Eventide?

We started a promotion with Focusrite a few days ago, and we've been swamped with support requests related to that promotion.