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Home Forums Products Stompboxes H9 Control app Windows 10 x64 broken Reply To: H9 Control app Windows 10 x64 broken

gkellum wrote:

rorytheherb wrote:

Turning on H9 control again today, with H9 plugged in via USB, the app AGAIN refuses to open. 

We’ve been hearing about a fair number of problems people have been having on Windows 10 systems.  There were a couple of users who had everything working fine, and then Windows 10 self updated, and everything got messed up.  One of them had to reinstall his Windows 10 system altogether.  At the moment we don’t understand what is causing these sorts of problems.  It could be that when we add crash reporting to H9 Control we’ll get some useful information from that.

In the past there have also been users who have had trouble because of driver conflict issues, and if you have any other audio periphereals attached to your machine, it would be helpful to try detaching them temporarily to see if they might be causing problems.  Similarly if you have any music apps open, it would be helpful to close them temporarily before you launch H9 Control to make sure that is not causing problems.

rorytheherb wrote:

Since yesterday, now the pedal is rebooting sporadically all by itself, even when not plugged in via USB or paired via bluetooth. This is supposedly a power supply issue according to some other threads. 

Ok, you should contact support@eventide.com about that problem.  We might just send you a new power supply to see if that resolves the problem. 


I would say this about that:  I had my first H9 die under mysterious circumstances that I always felt were power related – the Eventide power supplies that come with the device – I really felt uncomfortable about the CONNECTION, and the idea of “turning on” a seven hundred dollar device by plugging in a 10 dollar wall wart – or by plugging in a 0.34 cent connector (the power supply connector).

After number 1 died, I decided I was fed up with wall warts for expensive devices, so I sprung for the very, very overpriced but VERY much nicer than the wall-warts Eventide Powerfactor – and I can power all five devices, two Factors and three H9s from the one supply, with 9V slots left over for various other items…

It’s felt so much more solid since then, I hate those stupid wall warts, and wherever I can replace them with a Voodoo Labs or CIOKS supply – I am going to.  Much more solid response, better, more solid connection, it doesn’t feel loose or uncertain like the wall warts do.


Apologies to our Eventide friend – but the Powerfactor, ridiculously expensive that it be – is a better, safer bet for these expensive pedals, in my humble opinion and based on my terrifying sudden death H9 experience.


And now a SECOND H9 has collapsed, I was working with MIDI – and it kept turning itself OFF.  Over and over again.  And then, it wouldn’t come ON.


So off to the shop IT went.  This hasn’t been the most re-assuring start for me, all I want is three H9s and my two Factor pedals – with those five, I can pretty much replicate any guitar tone I can imagine.



However – one provisio – they HAVE TO KEEP WORKING, and not break, and not be so fragile, and not…break so easily.  I’ve lost two in the last year.


The first one was replaced with a new one.  And now, another one is in the hands of my dealer for “repairs” or replacement.






Hope this “helps”.