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January 9, 2017 at 9:34 pm #145411
Ok, what if you start the TimeFactor with the middle footswitch pressed? Does it turn on with UPDATE on the screen? If so, try connecting it to your computer and seeing if the updater will recognize it. Reinstalling the TimeFactor software using the updater might help.
If that doesn't work, unfortunately I think you'll need to send your TimeFactor in for repair. To do so, you'll need to write email@example.com. You could link to this thread in the email, and they'll send you the information you'll need.