I purchased my timefactor from Guitar Center in Oct 2014. They ordered it and had it shipped to them just for me. Its awesome, but about a year into it , it started scrolling thru the parameters. Not always, but frequently.
As my colleague, Nick, mentioned above, "If you are handy and so inclined, take the unit apart and wiggle the connector. Otherwise, return it to your dealer or Eventide."
As this particular problem is considered by Eventide to be a manufacturing defect, we don't charge for repairs for this problem although the customer is responsible for mailing their units to Eventide. Please contact email@example.com if you would like to send your unit in.