- Eventide Audio

Reply To: No license key in the email & Errors in installing Elevate Mastering Bundle Osx.

Home Forums Products Plug-Ins No license key in the email & Errors in installing Elevate Mastering Bundle Osx. Reply To: No license key in the email & Errors in installing Elevate Mastering Bundle Osx.

#147553
jazzconnection
Member

I bought the Elevate Mastering Bundle through Plugin Boutique, downloaded it, and then registered here at Eventide.  I received the serial number and license key once I did the initial registration/confirmation via email.  I also downloaded the new version of iLok.  Each time I have entered the product, serial number, licesnse key and my user ID for iLok, I get:

A license could not be deposited to your iLok account, because your iLok account does not meet the upgrade requirements for the product being registered. Please contact Eventide support at support@eventide.com for help resolving this issue..

I fidn there is no option to try to enter the new product into the iLok manager.  And to make things worse, Ableton Live doesn’t recognize the plugin as of yet. ????