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February 23, 2018 at 3:38 pm #148507
Hi. I had this problem before and each time I was able to fix it by moving the nut. But now it doesn't matter what I do. The encoder is rigid. No click or anything. With the cap off, the click works perfectly. Any ideas?
That's odd. I asked one of our support people, and he's never heard of this particular behavior before. But he said if you want to email email@example.com he could send you a whole new encoder for a reasonable price.