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April 9, 2015 at 10:14 pm #112483otisdogwfwf1Member
Love the H9–play bass and guitar–bought for the guitar but amazed at its bass capabilities.
The encoder button used to allow me to click it to move up and down in the presets–the button no longer "clicks" or works unless I push down with an enormous amount of pressure using my heel. I used to be able to gently tap with my toe or my finger to allow right side button to move either up or down with the preset.
Never left the house with it and its two weeks old.
April 9, 2015 at 10:20 pm #127702gkellumMember
Could you please send an email to email@example.com about this?
April 9, 2015 at 10:27 pm #138791otisdogwfwf1Member
April 9, 2015 at 10:34 pm #138792otisdogwfwf1Member
Sad as I dropped $699 on the H9 MAX and was expecting another level of quality–thinking about returning and keeping far away from EVENTIDE–just feeling a bit disappointed
April 9, 2015 at 10:57 pm #138793gkellumMember
Of course you're disappointed. I would be too. That's a lot of money. For what it's worth though, we specifically designed that encoder to be press-able, and the encoder bottoms out against metal. For that reason we very rarely hear about people having any problems with the encoder. I don't necessarily hear about every return, but this is only the second time I can remember hearing about someone having this particular problem.
April 9, 2015 at 11:13 pm #138794spaceJamMember
3 of my 4 Stomboxes have a "funny" encoder as well; not every "click" is actually doing something. So now I'm wondering if there's an official replacement that Eventide offers for a good price.
April 10, 2015 at 4:25 pm #138806otisdogwfwf1Member
As mentioned , early on ( I only received the H9 MAX on 3/21/15)–the encoder was easily pushed using a light touch from my foot (w/o shoes) or simply lightly pressed with my finger. Just yesterday it seemed less responsive and the "click" went away and now I need the strength of both thumbs or heel of my foot to activate.
Used to be if I pushed anywhere (lightly) on the encoder it would work–now it must be pushed on Dead center–just saying.
I did forward initial issue to support as you suggested–just waiting to hear back.
Of course I could simply return to retail store (GC) as I have had it less than 30 days.
April 10, 2015 at 5:48 pm #138808otisdogwfwf1Member
Update–support reached out to me, and talked me through the repair–which involved remedial skill and hand tightening a nut. I am always happy to help myself– happy I wasn't my usual impatient self, and that I didn't return it yesterday.
This thing is incredible, and as an avid bass player and guitarist this thing rocks
April 25, 2015 at 4:42 pm #138941osroubekMember
Do you mind explaining what you did to fix the encoder button problem. I received an H9 Max yesterday and the encoder button does not work. It does not push in and when I turn it, none of the parameters change. Not sure if I should fix it or just return it
April 25, 2015 at 5:55 pm #138942gkellumMember
Sorry to hear that. If you just bought your Max, you certainly should be able to return it to the store you bought it from for a new one, but here are the instructions in any case:
If you look at the encoder, there is a cap on top, the inner most circle, which you should be able to gently pop out with a pick or similar type of tool.
You should now see the nut. Gently loosen the nut
Lift the encoder knob at the sides and make the nut level with the top of the shaft.
Then tighten the nut without the letting the sides drop down.
It’s important that the nut is level with the top of the shaft. That will allow it to have the push function and to make the popping noise.
April 27, 2015 at 3:09 am #138953osroubekMember
Thank you. I worked it out and now all is well!
June 15, 2015 at 9:27 am #139375ozlo111Member
Just to let y’all know, I have had the exact same issue with my H9. The encoder switch stopped clicking up and down whilst retaining its rotary function. I had to use a ton of pressure to use it as a switch, and eventually the whole thing ‘froze’ up, with the rotary function suffering too by becoming very ‘sticky’. Definitely something Eventide should look into. Fantastic pedal other than this flaw… To clarify, I pop off the button, and below is the shaft and so on that I fix; I don’t need to unscrew the shell of the pedal to access this stuff right?
June 15, 2015 at 1:23 pm #139378gkellumMember
I don't need to unscrew the shell of the pedal to access this stuff right?
Correct you don’t need to unscrew the shell of the pedal. The top of the encoder comes off to reveal a screw. If you want further help with the issue, please send an email to firstname.lastname@example.org. Perhaps we could make a short video showing how to adjust the encoder to fix this problem.
June 16, 2015 at 7:51 am #139382ozlo111Member
Thanks for clarifying. I managed to fix the issue like the original poster, but perhaps a video would be a good idea if you guys get the time. The only thing that stumped me was that the cap of the encoder button itself came off. I thought i just removed the entire button and didn’t realise its center came out – it looks like one piece of plastic to the naked eye! Easy fix after that. Thanks for the fast support
February 23, 2018 at 11:23 am #148504Duncan21Member
Hi. I had this problem before and each time I was able to fix it by moving the nut. But now it doesn’t matter what I do. The encoder is rigid. No click or anything. With the cap off, the click works perfectly. Any ideas?
February 23, 2018 at 3:38 pm #148507gkellumMemberDuncan21 wrote:
Hi. I had this problem before and each time I was able to fix it by moving the nut. But now it doesn't matter what I do. The encoder is rigid. No click or anything. With the cap off, the click works perfectly. Any ideas?
That's odd. I asked one of our support people, and he's never heard of this particular behavior before. But he said if you want to email email@example.com he could send you a whole new encoder for a reasonable price.
December 22, 2018 at 10:37 am #150864jeff_gMember
Hey all, I know this is an old thread but I ran into this problem and found this video:
The guy goes way further than necessary; he has the whole thing apart and adds a few steps I don’t think are necessary, but it still helped to see how the knob comes apart and the process described above. Hope this is useful to somebody – I’m def glad to have my Hotknob back in working order. Thanks all!
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