I took the back off of the unit but I didn’t ‘t see anything that looks broken and though the power socket seems to be loose, I am not sure where anyone would solder it into place. It’s loose, but does not show obvious signs that it has become unattached. I wasn’t comfortable taking on a repair like this on my own – even with a friend who can solder. I sent in the power cable as well, just in case that is the culprit.
However, I did send the unit in several weeks ago and it’s still ‘being worked on.’ Seems to be taking an excessive amount of time.