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How is the H9 connected to your Windows machine?  Using Bluetooth or USB?  

I can remember a couple of users experiencing behavior like you described who were connecting their H9s to their computers over Bluetooth.  In their cases they were able to fix the problem by going to the Windows Device Manager and removing the H9 and then re-adding it.

Restarting your Windows machine would also be worth trying if you haven't done so already.