- Eventide Audio

Home Forums Products Stompboxes The new HotSawz algorithm is available for the H9 now! Reply To: The new HotSawz algorithm is available for the H9 now!

#150504
jem
Member

I have all the right versions of software on my h9 core and iPad and can try out hotsawz but the buy option is not working (the price is not displayed on the button either). Any help much appreciated.

gkellum wrote:
Multicellular wrote:

Trying to update with iPad. Firmware updated. Updated App.

Can hear the demos and 'try' – which doesn't work, but I don't care, I'll trust I wanna buy it but

'Buy' is greyed out. 

Could you double check the version numbers of what you have installed please?  The app should be version 3.5.0.  You can check which version of H9 Control you have installed by clicking on the Settings button in H9 Control's bottom bar and going to About.

The H9 should have version 5.4.2[1].  You can check which version of the H9 software you have by clicking on the Pedal button in H9 Control's bottom bar and going to 'Update Stompbox's Software'.

If both of these version numbers are correct and you are a Max owner, you should click on the Settings button in H9 Control's bottom bar, then go to "sync algorithms on H9 with server" and finally click on "sync algorithms on H9 with server"