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Hi, I have had the HotSawz downloaded and updated for a few days but I can not get any sound from any of the 33 new algorithms. If I go to any other algo and select a tab, say CrushStation F5 Jumbo Shrimp or Mod Delay F8 PhaserEcho2.. everything works as normal. Not HotSawz though. But I can change the parameters etc (either via the app or with an experssion pedal) but still no sound whatsoever. Any suggestions would be greatly appreciated. I contacted support last Friday but haven’t heard back yet.
Did you install the latest software onto your H9 via Pedal Settings->Update Stompbox’s Software in H9 Control?
You should be seeing “Software Version 5.6.0” installed onto your H9 on the top right of H9 Control from the Pedal Settings page.Show More...
Support@eventide suggested I do a factory reset. It’s completely up to date. I have performed the factory reset (INITIA) twice. App uninstalled & reinstalled – Twice – And I’ve lost count of how many times I’ve rebooted the computer (OS Mojave) & the unit. Nothing I do allows me to play the new HotSawz algorithms. Although everything else still works perfectly.