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Eventide Staff
thefollower wrote:

It is now 2019 and I still canNOT connect to either of my H9s with iOS.  I downgraded one device to 5.4.0 and no luck.  The other device is 5.6.0.  Sometimes it will ask for the Bluetooth PIN, many times it simply says, "pairing unsuccessful".  I have attempted connection with 1 iPad Air 2 (12.1.1) and two different iPhones 6s (12.1.2).  This has really impacted my playing as I don't always have a laptop with me at a gig.

I'm sorry to hear that but I don't think v5.6.0 has any Bluetooth problem since we didn't change anything related to Bluetooth in this version. We have iPad Air 2 and iPhone 6s with iOS 12, and we've tested they don't have any problem connecting to H9 5.6.0.

Well, there is a step by step guide in the H9 Control manual about Bluetooth troubleshooting:


You may follow these steps and check if it works after each step

1. Verify that Bluetooth is enabled on your H9. A blue LED in the upper right-hand corner of the H9's display will be lit up if Bluetooth is turned on. Turn the Bluetooth off and on again on the H9 to reset the state of the Bluetooth chip by pressing X, Y, and Z buttons on the H9 simultaneously.

2. Restart the H9 with the right footswitch and HotKnob button pressed to restore H9's system settings.

3. Restart your mobile device completely to reset its state.

4. Reset the network settings of your mobile device.

5. If your mobile device still does not show your H9, please send an email to support@eventide.com. Our support team can further assist you in troubleshooting the problem.