Ok. Can you try downloading and running the following two MSVC distributable packages: https://www.microsoft.com/en-us/download/details.aspx?id=52685. It's unlikely this is the cause of the problem, but I'd like to rule it out.
when i try to run it it states that another version of the program is already installed…
also did you meant to post two links? because you wrote "the following two"
Ok, if says it's already installed, you should be fine. The "download" button on that site links to two installers, hence the one link.
At this point, please email email@example.com referencing this post – I think we'll need to dig in a little more.