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#152273
bohan
Moderator
Eventide Staff
HernanMunoz wrote:

this message appears “The given product 'com.eventide.h9.looper' already belongs to the given user”. I would appreciate assistance in this problem.

Could you provide a bit more info? How and where did you see that message?

Could you please try clicking "Sync algorithm with Eventide server" in the Settings page in H9 Control. Then you should be able to use the Looper algorithm.