In the H9 Control Desktop app, I clicked the Pedal Settings tab at the bottom And then clicked Install Software while the 5.8.5 Version was highlighted.
Still same result. Pedal resets from the reinstall of the firmware, I turn to preset 2, crash.
I got a reply from my ticket this morning saying my issue was sent off to an engineer. I think I have a lemon at this point. Both the 5.8.5 and 5.8.2 firmware showed the same behavior.
Did you try the Eventide Direct Updater as I said in the last post? Please give it a shot and after installing the latest firmware, please reinitialze your H9 by powering it up while holding the black knob and the right footswitch.