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It turns out to be phone-specific (?) Galaxy Note8 problems, but not Galaxy Note9? I even went to the extent of deleting & reinstalling the H9 Control app on the Note8, with the same non-alphabet results. [And speaking of Notes … To Self: In a rush … dumb*** move, and I know better … Always Back Up Your Presets!].
Hi Brock, I think I kind of know what's going on. Could you try following this and see if you can get the keyboard to work?
Go to Settings -> General management -> Language and Input, now select "Samsung Keyboard" as the Default Keyboard.
Then go to On-screen Keyboard -> Samsung Keyboard -> Smart typing and TURN OFF "Predictive text" there.
Now try typing in H9 Control again.