In my experience (I have a pitch and time factor), if the pedal is not showing up on the updater or H9 control. its because the midi port your USB cable is plugged into on your computer (if you’re using one?) from the Pitchfactor is being blocked or used by another application. For example if you have a DAW such as Ableton open on your computer, its using at least one port, probably 2 or 3 ports if you’re using different midi contorllers/interfaces. If this is the case, you can turn off all the devices in the midi settings page of most DAWs, and this should free up the midi port for the pitchfactor.