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Reply To: H9 crashing whenever I try to save a new preset

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#154754
bohan
Moderator
Eventide Staff
Hiro_Kone wrote:

Hi – my h9 (ver 5.8.5[1]) is continually crashing whenever I try to save and I have to reconnect to app of my desktop. I have another h9 that never does this and connects / saves fine. Any tips would help greatly! Thank you.

It could be either the firmware or the hardware's problem. Could you reinstall the firmware? I recommand you use the Direct Updater to install the latest firmware via a USB cable.

The Direct Updater is bundled with H9 Control. You can find it by clicking "Window" -> "Open Eventide Direct Updater" in H9 Control on a Mac, or just search for Direct Updater in the Start menu on a PC. Your H9 needs to be booted into UPDATE mode (power up with HOTKNOB button pressed and held) before updating in the Direct Updater.