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Home Forums Products Rackmount H9000 1.3 Public Beta Reply To: H9000 1.3 Public Beta

jfirlik wrote:

Pombero wrote:
Sorry if this is a dumb question, but is this update also for the H9000k? The version that came with my box is much older than this and doesn’t give me an option to update to this firmware.

Yes, the H9000 and H9000-R use identical software.

If you’re updating from a 1.1 version (the version that shipped with most H9000-Rs until recently), you should still see the 1.2.4[7] version in the list of updates, but it may not display as “Public Beta” (we added this terminology in a later version).  You can update your H9000-R first using the 1.1 version of Emote, and then update Emote once that completes successfully. 

Great, that is good to know. Unfortunately I can’t seem to update the unit. In Emote when I select “Updates” from the  Devices tab emote just crashes and turns off. If I relaunch it and it does that same thing 100% of the time. Says that I am on software 1.1.5. and emote version