Actually, what I’m seeing is that a LOT of the factory presets also do nothing. I think I got a defective pedal.
Don’t worry, I think a factory reset will likely fix this issue.
Could you try powering up your H9 with big black knob and the right footswitch pressed and held?
If that didn’t work, could you please try reinstalling the latest software? This can be done with Direct Updater, which is bundled with H9 Control on Mac or PC. On Mac you can find it by clicking “Window” -> “Open Eventide Direct Updater” on the menu bar; On PC, you can just search “Direct Updater” in the start menu and you’ll see it.
OK, so USB cable it is. Now, it’s hung saving factory presents. Just sits there. And you can’t bypass saving factory presets. I left a message on your support line. I don’t understand why after spending $700 on your pedal that I can’t talk to someone over the phone. This back and forth over the forum is NOT what I call support.