Just had the same problem from a new H9 Max “Dark” Limited Edition. Firmware number was up to date but the pedal had all the same problems.
Tried reboots, resets and nothing changed so today I took a chance after reading the posts and used the ‘EVENTIDE DIRECT UPDATER’.
Problem SOLVED!
I was ready to return this newly purchased, new pedal as it was pitiful out of the box!
Thanks guys.
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