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I have gone through the same exact pains that you are going through. My advice is to email/PM Eventide privately as they are very responsive. Bottom line is that it is tricky to line up firmware and software for a H9000R, as it depends how you connect (WiFi versus Ethernet). It does work but you have to follow the steps EXACTLY. I know Eventide is working to simplify this (they did botch it indeed) and they will, so as a still tentative H9000R user myself, I’d advise to give it one more try as I suggest before returning the unit. But it will not be 100% easy for a few more weeks it seems like. I for one am still waiting for the ability to send PC MIDI signals to a R unit with no success so far, but I’m committed to the brand.