That definitely does not sound like normal behavior. Please reinstall the firmware by connecting to EDM. On the left hand side where it says "Firmware Updates", click on 'check for updates'. Choose the first available option (1.0.0). After the update test to see if you keep having the same issue.
Regarding your second question, once the pedal is functioning normally, connect it to EDM and make sure you're in the PRESETS section. On the right hand side, you simply need to click on any of the preset names to access them. The first five presets correspond to the ones available on the pedal's preset ladder. You can move them around simply by dragging & dropping. PLEASE NOTE: If a preset is highlighted in yellow, it means the preset has been edited. You will not be able to switch to a new preset until you either Cancel the changes or Save them.
