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Home Forums Products Stompboxes Purchased algorithm not shown in H9 Control or downloaded to the hardware. Reply To: Purchased algorithm not shown in H9 Control or downloaded to the hardware.

#156359
akirabass
Participant
joecozzi wrote:
Please send an email to support@eventide.com about your purchase problems and forward your receipt(s) from Apple and we’ll make sure that you get your purchase.

Thank you for your response.

I checked out my iTunes Store account and found that the purchase of the algorithm was on hold, even though the money had already been withdrawn.

Apparently, this caused the problem.  I would have to refer to Apple… 🙁