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Eventide Staff
JKShark wrote:
Using a MacBook Pro with Catalina version 10.15.6. H9000 is version 1.2.2 and emote is 1.3 so they can’t talk to each other. This is my second H9000 unit as the first was faulty and I was able to update the previous unit fine. So I know it’s not an issue with my laptop or WiFi.



I might have just responded to your support ticket, please let me know if you received the email. 

In terms of updating. your H9000, can you try installing the 1.2 version of Emote so that it is compatible with your H9000? This way, you can connect succesfully and you can update your H9000 to 1,3 from there. 

You can install the correct version of emote (1.2) Here: https://www.eventideaudio.com/support/product/14445/installers


Hope this helps!