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August 19, 2021 at 7:27 pm #158431
For the record I received a brand new H9 Max (Dark) direct from Eventide yesterday and it also had this issue. Luckily the direct updater method fixed it, but why is Eventide still shipping out new pedals with this issue?
Glad this fixed your issue. To answer your question, the H9 Max Dark units were a limited edition run. We discovered this firmware corruption issue with some units very late in the process, long after we had manufactured, sealed, and shipped units to market. Because it's a simple fix, it didn't make sense to issue a recall or something like that. Also, asking dealers to open sealed boxes just to check didn't make sense.
Enjoy your new unit!