Hello,
Sorry for your issue. I just looked up your Eventide and iLok account and everything appears to be in order. This may just require a deep rescan of your plug-in in Ableton:
Live 9 and below:
Go to Preferences->File Folder and Option/Alt-click “Rescan Plug-ins” to force a deep rescan.
Live 10+:
Go to Preferences->Plug-ins and Option/Alt-click “Rescan” to force a deep rescan.
If that doesn’t work, someone will be responding to your support request today with further troubleshooting steps.
