You fixed it good 🙂
Many thanks, it is now all working again
Regardless of the pilot errors (the account problem whgich lead to the “Restore failed” dialogue)
All I had to do was to force-load a 99-preset list onto the 25-preset h9 (from within h9 control)…
Lesson learned, thanks everyone there, top support (as ever)
Apologies – as we exit covid, residual technological cobwebs etc.