Home › Forums › Products › Stompboxes › h9 – presets stuck on 25
- This topic has 15 replies, 3 voices, and was last updated 2 years, 7 months ago by joecozziEventide Staff.
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March 2, 2022 at 2:07 pm #162646luedmoParticipant
hi
My h9 (5.9.1[0]) has been stuck with a Preset Range of 1-25, even though it says 1-99 in the UTILS menu
So I tried a Factory reset (powering on which holding down the right footswitch and Big dial button) – stays the same 🙁
In H9 control, it says it has a Preset Range of 1-99. But it stays 1-25
If I put the lower limit at, say, 26, the only preset available is #1. This suggests something is wrong
I tried installing 5.9.1[0] firmware again and – stays the same
I tried installing 5.4.1[7] firmware again and – stays the same
Thanks!
:L -
March 2, 2022 at 3:49 pm #162647
Which version of the H9 do you have? When you turn the unit on, what does it say on the display? H9 Max, H9 Core…H9?
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March 2, 2022 at 4:48 pm #162655luedmoParticipant
NB: in h9 Control this h9 has the full 99 algos
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March 2, 2022 at 4:56 pm #162656
H9 Core units only come with 25 presets from factory. Do you own an H9 Max that is registered to your Eventide account already?
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March 3, 2022 at 11:37 am #162663luedmoParticipant
hi Joe
Thanks for all your help with this
The pedal was always a MAX-type H9 with all the algos and a full preset range
I think I know what has happened here, and it might be connected to some voltage damage at a gig in CDMX 6 years ago
So I’ve just sent an email to Support, mentioning this support ticket…
All best
:L -
March 3, 2022 at 11:39 am #162664
What the serial #?
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March 3, 2022 at 11:50 am #162665
What this looks like to me is an H9 Core that is being used on an account with an H9 Max. In this case, it needs to have the algorithms synced with server. Try going on H9 Control, go to the Settings tab, click on “Sync Algorithms on H9 with Server.” Then, conduct another factory reset. See if that solves the problem.
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March 3, 2022 at 11:53 am #162667
This unit is registered to an account with an H9 Max. Please follow the instructions in my previous post. That should solve the problem. Let us know either way.
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March 3, 2022 at 12:08 pm #162668luedmoParticipant
hi Joe
I did what you suggested and…Restore failed
The given user name / password combination could not be found:L
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March 3, 2022 at 12:09 pm #162669luedmoParticipant
checking the account now…
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March 3, 2022 at 12:10 pm #162670
If you have a preset list from another Max unit, download it to this unit. This Core will only have the 25 presets from factory, so you’ll have to introduce it to the other 74. You can do this via H9 Control.
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March 3, 2022 at 12:16 pm #162671luedmoParticipant
hey Joe
Sorted the account (wrong password – doh!)
Restored the purchases (good) and did a full reset (Big Dial & right switch)
Still 25 preset range 🙁
:L -
March 3, 2022 at 12:19 pm #162674
You have two options now, you can create a preset list with more than 25 presets (up to 99) or download a preset list from another H9 on the account. If you want, you can download this factory H9 Max preset list. This will overwrite what’s currently in the pedal.
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March 3, 2022 at 12:31 pm #162676luedmoParticipant
yes!
You fixed it good 🙂
Many thanks, it is now all working again
Regardless of the pilot errors (the account problem whgich lead to the “Restore failed” dialogue)
All I had to do was to force-load a 99-preset list onto the 25-preset h9 (from within h9 control)…
Lesson learned, thanks everyone there, top support (as ever)
Apologies – as we exit covid, residual technological cobwebs etc.
:-))))
“:L -
March 3, 2022 at 12:32 pm #162677
Glad you found the solution. We’re always happy to help.
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