Hello,
I just looked up your Eventide account and there is no H9 registered to your account, you must first register your unit it use it with H9 Control.
You can register a product here: https://www.eventideaudio.com/my-account/
If this is a used stompbox, please see the following instructions: https://www.eventideaudio.com/support/registering-a-used-stompbox/
