Hi lumpylipton, very sorry you’re having this issue. Highly likely we have to consult with our Support team on this, but there is one more thing you can try. Before you do, and since you said H9 Control works, I recommend backing up any custom presets, etc. Here’s what you can try:
Download and install the Eventide Device Manager.
Turn the H9 on while holding the Hotknob button on the top left. The display should read UPDATE. Connect the pedal via USB to your computer. EDM a should detect the pedal. Find the latest firmware (5.9.1) and install it.
Conduct another factory reset by turning the pedal on while holding down both the right ftsw and the big encoder. Hopefully this solves the problem. If not, please contact email@example.com.