Try “Restoring Factory System Settings” from the manual.
If that does not work, try “Restoring Factory Presets and System Settings”
You may have already done these, but do it again, making sure you see the display wording described.
Try “Sync Algorithms with Eventide Server” as described above.
Load the first 2 or 3 presets. If this does not work, email@example.com.