H9 powers up to “no algorithm”

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  • This topic has 14 replies, 4 voices, and was last updated 5 months ago by nickrose
    Eventide Staff
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    • #161456
      gpie20@gmail.com
      Participant

      My H9 powers up to “no algorithm” and then will randomly skip first preset and/or 3 preset. Any tips/suggestions would be greatly appreciated. Thanks

    • #161457
      nickrose
      Moderator
      Eventide Staff

      Does this happen every time you power up ?

      I’ve seen this before, but usually if you scroll across a few presets it goes away and doesn’t come back.

      If it is repeatable you should probably re-initialize the unit.

       

      • #161458
        gpie20@gmail.com
        Participant

        I’d say it happens 80-85% of the time.

    • #161465
      bohan
      Moderator
      Eventide Staff

      Is your H9 a Max or Core? As Nick suggested, you should reinitialize the unit or update (reinstall) to the latest firmware.

      • #161467
        gpie20@gmail.com
        Participant

        It’s a core. I’ll take that advice and reinitialize it again and see where it gets me. The latest firmware is installed with no change so reinitializing it will be the starting point. Thanks to you both.

      • #161468
        bohan
        Moderator
        Eventide Staff

        If it’s not a max, it could be that the currently loaded preset slot is not an authorized/purchased algorithm. If you look at your H9 preset list in H9 Control, are all algorithms/presets on your H9 list active/purchased?

      • #161478
        gpie20@gmail.com
        Participant

        It’s an authorized/purchased preset. It’s always the 3rd preset(chorus/warm) that it skips after powering up with “no algorithm” in the display.

    • #161480
      nickrose
      Moderator
      Eventide Staff

      If it only occurs with one preset (or one algorithm), it suggests that it does not think that you own the algorithm.

      Try hitting “Restore Purchases” on H9control. This will make sure that the H9 knows what algorithms you have.

       

       

    • #161481
      bohan
      Moderator
      Eventide Staff

      “Restore Purchases” is now called “Sync Algorithms with Eventide Server”. You should try this first.

      If it doesn’t help, check out the 3rd preset of your H9 list in H9 Control. Maybe resaving it or reimporting the list to your H9 can fix it.

    • #161482
      gpie20@gmail.com
      Participant

      Hey and thanks for getting back to me with the tips/info. I’ve tried all of the above. Everything indicates/shows that I do in fact own the algorithm(it says purchased and I do/did). What else could it be? And why does it show “no algorithm” when I power up?

      • #161517
        bohan
        Moderator
        Eventide Staff

        Does that only happen when you power on the unit, or does it also skip the preset when you switch to other presets and come back to no.3?

      • #161522
        gpie20@gmail.com
        Participant

        When it powers on with the “no algorithm” and it’ll skip no.3 100% of the time. There are times when it will skip the no.3 with out any rhyme or reason it seems.

      • #161525
        bohan
        Moderator
        Eventide Staff

        You can try copy that preset to your H9 Control locally and resave it to the slot 3 on your H9, or replace it with another preset if you will.

    • #164189
      frankistein
      Participant

      Hello, I wanted to know why I have the same error, I have updated the software for windows both the h9 control and the pedal that is h9max, when I load my list everything is perfect, except that when I turn the unit off and on again the aux control is misconfigured, but the bad thing is that if I have set preset 1 to 18 (from the app and from the pedal itself), it stays at zero and reaches 0-99 when it didn’t happen before.

      I already tried the solution offered above to delete and reload and configure the factory but the error continues.

      Maybe downgrading to previous firmware 5.8.5 (1) will work fine? currently the version of h9 control is 4.0.1 and the pedal software is 5.9.1 (0)
      Thank you very much

      germanaws2@gmail.com

    • #164197
      nickrose
      Moderator
      Eventide Staff

      Try “Restoring Factory System Settings” from the manual.

      If that does not work, try “Restoring Factory Presets and System Settings”

      You may have already done these, but do it again, making sure you see the display wording described.

      Try “Sync Algorithms with Eventide Server” as described above.

      Load the first 2 or 3 presets. If this does not work, support@eventide.com.

       

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