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#164973
joecozzi
Moderator
Eventide Staff

    I just tried the Direct Updater on a MacBook Pro running Monterey 12.5. Works fine, updated my Factor pedal without issue.

    • Download and install the Direct Updater for your system: https://www.eventideaudio.com/downloads/?product=TimeFactor
    • Connect your pedal to your computer via USB
    • Turn the pedal on while holding down the middle footswitch until the display says UPDATE.
    • Open the Direct Updater application (NOT EDM). It will automatically scan for any devices. Once it detects your pedal, click OK.
    • Whether the application shows the serial number of your pedal or it says INVALID, it will show you the available firmware updates regardless.
    • Choose the first option (5.2.0[6]) to highlight it in blue and click “Install Update.”
    • After about 5 minutes, you should be ready to rock n roll.

      If this is not working, please let me know at what step in the process you get stuck.