Split: Eventide Device Manager not working properly

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  • This topic has 2 replies, 2 voices, and was last updated 8 months, 2 weeks ago by joecozzi
    Eventide Staff
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    • October 14, 2021 at 9:52 pm #159392
      ddeluca77
      Participant

      Im having a similar issue. I connect my Space and open H9>Pedal>Software update. I get a message to launch Device Manager which send me to the website. I have Device Manger already installed. Launch Device Manger. Shows my serial number. I come to the main screen. Select update and I receive a message to reboot in to update mode. Reboot in to update mode and Device Manager shows “Invalid” and then crashes. I’m on a Mac. Tried on 3 different Macs and created a new Admin User. Same issue. Complete uninstall and reinstalls. Same issue. Extremely frustrating.

       

    • October 14, 2021 at 10:28 pm #159394
      joecozzi
      Moderator
      Eventide Staff

      Thank you for bringing this to our attention. I can recreate this behavior. I’ll have our team take a look at this.

    • October 15, 2021 at 3:01 pm #159430
      joecozzi
      Moderator
      Eventide Staff

      Until we resolve the issue with updating Factor pedals on EDM, users may use the Direct Updater application: https://www.eventideaudio.com/downloads/?product=Space

      Download it, put your pedal in update mode, and conduct the update.

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