Split: Eventide Device Manager not working properly

[ddeluca77]

Im having a similar issue. I connect my Space and open H9>Pedal>Software update. I get a message to launch Device Manager which send me to the website. I have Device Manger already installed. Launch Device Manger. Shows my serial number. I come to the main screen. Select update and I receive a message to reboot in to update mode. Reboot in to update mode and Device Manager shows “Invalid” and then crashes. I’m on a Mac. Tried on 3 different Macs and created a new Admin User. Same issue. Complete uninstall and reinstalls. Same issue. Extremely frustrating.

 

[joecozzi]

Thank you for bringing this to our attention. I can recreate this behavior. I’ll have our team take a look at this.

[joecozzi]

Until we resolve the issue with updating Factor pedals on EDM, users may use the Direct Updater application: https://www.eventideaudio.com/downloads/?product=Space

Download it, put your pedal in update mode, and conduct the update.

[rubinho]

I’ve got this same issue here with my TimeFactor … Any news from Eventide Staff?

[ddeluca77]

No. Disappointed w/ their support. Not a cheap pedal. Expected way more. I’m al honesty, no one even reached out to me. Was planning on grabbing a couple more, but their support left a bad taste in my mouth.

[joecozzi]

Have either of you tried the solution posted recommending using the Direct Updater?

https://www.eventideaudio.com/downloads/?product=Space

Download it, put your pedal in update mode, and conduct the update.

[ddeluca77]

I have. I’m an Apple engineer. I tried everything. All 3 of my Macs have the same issue

[joecozzi]

Just so it’s clear, I understand EDM is giving you issues with your Factor pedals. Are you now saying the Direct Updater method also is not working for you?

[joecozzi]

I just tried the Direct Updater on a MacBook Pro running Monterey 12.5. Works fine, updated my Factor pedal without issue.

• Download and install the Direct Updater for your system: https://www.eventideaudio.com/downloads/?product=TimeFactor
• Connect your pedal to your computer via USB
• Turn the pedal on while holding down the middle footswitch until the display says UPDATE.
• Open the Direct Updater application (NOT EDM). It will automatically scan for any devices. Once it detects your pedal, click OK.
• Whether the application shows the serial number of your pedal or it says INVALID, it will show you the available firmware updates regardless.
• Choose the first option (5.2.0[6]) to highlight it in blue and click “Install Update.”
• After about 5 minutes, you should be ready to rock n roll.

  If this is not working, please let me know at what step in the process you get stuck.

 

[t-house]

I tried with both EDM, and then after I found this thread, Device Updater. I’m running a MBPro on an M1 chip and Ventura 13.0.1. When I do the steps listed by @joecozzi above, the Direct Updater application stops at “Searching for Eventide devices” and spins forever.

[jazztronaut]

Same here !!

[joecozzi]

Sorry you are having issues. Please contact support@eventide.com directly.

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