Split: Eventide Device Manager not working properly

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  • This topic has 8 replies, 3 voices, and was last updated 3 months, 3 weeks ago by joecozzi
    Eventide Staff
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    • #159392
      ddeluca77
      Participant

      Im having a similar issue. I connect my Space and open H9>Pedal>Software update. I get a message to launch Device Manager which send me to the website. I have Device Manger already installed. Launch Device Manger. Shows my serial number. I come to the main screen. Select update and I receive a message to reboot in to update mode. Reboot in to update mode and Device Manager shows “Invalid” and then crashes. I’m on a Mac. Tried on 3 different Macs and created a new Admin User. Same issue. Complete uninstall and reinstalls. Same issue. Extremely frustrating.

       

    • #159394
      joecozzi
      Moderator
      Eventide Staff

      Thank you for bringing this to our attention. I can recreate this behavior. I’ll have our team take a look at this.

    • #159430
      joecozzi
      Moderator
      Eventide Staff

      Until we resolve the issue with updating Factor pedals on EDM, users may use the Direct Updater application: https://www.eventideaudio.com/downloads/?product=Space

      Download it, put your pedal in update mode, and conduct the update.

    • #164968
      rubinho
      Participant

      I’ve got this same issue here with my TimeFactor … Any news from Eventide Staff?

    • #164969
      ddeluca77
      Participant

      No. Disappointed w/ their support. Not a cheap pedal. Expected way more. I’m al honesty, no one even reached out to me. Was planning on grabbing a couple more, but their support left a bad taste in my mouth.

    • #164970
      joecozzi
      Moderator
      Eventide Staff

      Have either of you tried the solution posted recommending using the Direct Updater?

      https://www.eventideaudio.com/downloads/?product=Space

      Download it, put your pedal in update mode, and conduct the update.

    • #164971
      ddeluca77
      Participant

      I have. I’m an Apple engineer. I tried everything. All 3 of my Macs have the same issue

    • #164972
      joecozzi
      Moderator
      Eventide Staff

      Just so it’s clear, I understand EDM is giving you issues with your Factor pedals. Are you now saying the Direct Updater method also is not working for you?

    • #164973
      joecozzi
      Moderator
      Eventide Staff

      I just tried the Direct Updater on a MacBook Pro running Monterey 12.5. Works fine, updated my Factor pedal without issue.

      • Download and install the Direct Updater for your system: https://www.eventideaudio.com/downloads/?product=TimeFactor
      • Connect your pedal to your computer via USB
      • Turn the pedal on while holding down the middle footswitch until the display says UPDATE.
      • Open the Direct Updater application (NOT EDM). It will automatically scan for any devices. Once it detects your pedal, click OK.
      • Whether the application shows the serial number of your pedal or it says INVALID, it will show you the available firmware updates regardless.
      • Choose the first option (5.2.0[6]) to highlight it in blue and click “Install Update.”
      • After about 5 minutes, you should be ready to rock n roll.

        If this is not working, please let me know at what step in the process you get stuck.

       

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