Split: Eventide Device Manager not working properly

[ddeluca77]

Im having a similar issue. I connect my Space and open H9>Pedal>Software update. I get a message to launch Device Manager which send me to the website. I have Device Manger already installed. Launch Device Manger. Shows my serial number. I come to the main screen. Select update and I receive a message to reboot in to update mode. Reboot in to update mode and Device Manager shows “Invalid” and then crashes. I’m on a Mac. Tried on 3 different Macs and created a new Admin User. Same issue. Complete uninstall and reinstalls. Same issue. Extremely frustrating.

 

[joecozzi]

Thank you for bringing this to our attention. I can recreate this behavior. I’ll have our team take a look at this.

[joecozzi]

Until we resolve the issue with updating Factor pedals on EDM, users may use the Direct Updater application: https://www.eventideaudio.com/downloads/?product=Space

Download it, put your pedal in update mode, and conduct the update.

[rubinho]

I’ve got this same issue here with my TimeFactor … Any news from Eventide Staff?

[ddeluca77]

No. Disappointed w/ their support. Not a cheap pedal. Expected way more. I’m al honesty, no one even reached out to me. Was planning on grabbing a couple more, but their support left a bad taste in my mouth.

[joecozzi]

Have either of you tried the solution posted recommending using the Direct Updater?

https://www.eventideaudio.com/downloads/?product=Space

Download it, put your pedal in update mode, and conduct the update.

[ddeluca77]

I have. I’m an Apple engineer. I tried everything. All 3 of my Macs have the same issue

[joecozzi]

Just so it’s clear, I understand EDM is giving you issues with your Factor pedals. Are you now saying the Direct Updater method also is not working for you?

[joecozzi]

I just tried the Direct Updater on a MacBook Pro running Monterey 12.5. Works fine, updated my Factor pedal without issue.

• Download and install the Direct Updater for your system: https://www.eventideaudio.com/downloads/?product=TimeFactor
• Connect your pedal to your computer via USB
• Turn the pedal on while holding down the middle footswitch until the display says UPDATE.
• Open the Direct Updater application (NOT EDM). It will automatically scan for any devices. Once it detects your pedal, click OK.
• Whether the application shows the serial number of your pedal or it says INVALID, it will show you the available firmware updates regardless.
• Choose the first option (5.2.0[6]) to highlight it in blue and click “Install Update.”
• After about 5 minutes, you should be ready to rock n roll.

  If this is not working, please let me know at what step in the process you get stuck.

 

[t-house]

I tried with both EDM, and then after I found this thread, Device Updater. I’m running a MBPro on an M1 chip and Ventura 13.0.1. When I do the steps listed by @joecozzi above, the Direct Updater application stops at “Searching for Eventide devices” and spins forever.

[jazztronaut]

Same here !!

[joecozzi]

Sorry you are having issues. Please contact support@eventide.com directly.

[Buzz Jones]

I also tried everything here and can not get my Space Pedal to be recognized after following every step on this thread.

It is not recognizing Pedal in Reboot Mode but even when I tap OK on the Select Device window and Device Manager disconnects ??

I have Mac OS 15.1

 

Any help ????

 

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[tbskoglund]

Sorry to hear you are having issues. It would be best to email support@eventideaudio.com for further troubleshooting.

[Jpallero]

I have the same problem… any solution?

[tbskoglund]

Hello,

Have you tried these instructions?

• Download and install the Direct Updater for your system: https://www.eventideaudio.com/downloads/?product=TimeFactor
• Connect your pedal to your computer via USB
• Turn the pedal on while holding down the middle footswitch until the display says UPDATE.
• Open the Direct Updater application (NOT EDM). It will automatically scan for any devices. Once it detects your pedal, click OK.
• Whether the application shows the serial number of your pedal or it says INVALID, it will show you the available firmware updates regardless.
• Choose the first option (5.2.0[6]) to highlight it in blue and click “Install Update.”
• After about 5 minutes, the pedal should be updated.

 

[zbilson]

Has anyone figured out a workaround for this? Having the same issues (Device Manager crashes, Direct Updater spins forever without recognizing). Emailed support and they responded with the standard instructions mentioned above, after confirming that I tried them I haven’t gotten a response.

[jakobus]

Hi, got the same problem with Space.

I updated via Eventide Direct Updater.

Seemed to work. Than got the actuell H9 Version, fine.

But than H9 shows me the same message. Demo mode and “Can not connect”.

Any news here?

Jakob

 

[zen3d]

Re: updating Space firmware

As an FYI, I spent the last three days communicating with Eventide Support trying to update the firmware on my Space pedal with Device Manager and Direct Updater on my MacBook Pro M5 running Tahoe OS. Either the app CRASHED shortly after I told it to do its thing or it would just HANG and never proceed or quit.

None of the answers I received from Eventide Support resolved my issue.

They even suggested that my pedal was broken and if I mailed it back to them, they could fix it for $100.

This morning, I finally had access to my Windows computer. The update worked immediately.

Bottom line: the Mac updaters are broken (either they CRASH immediately or they HANG). Eventide Support won’t tell you that, assuming that they are aware of the issue (which I would hope they are).

But maybe they are just incompetent.

If you are trying this on a Mac, you may want to get or borrow a Windows computer to succeed.

[zen3d]

PS The H9 app now also works on my Space pedal after the firmware update to V5.2. It refused to work on the V3.2 firmware on my pedal.

Once updated, all of the Eventide apps work just fine accessing my Space pedal from my Mac.

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