Hi Eventide team, I have the same problem. I’ve had an Eventideaudio.com account for years for the plugins I bought. The H9 is my first Eventide stomp box. When prompted by H9 Control to either create a new account or login to an existing account, I chose the latter and entered my existing account credentials. However, H9 Control responded by saying “The given user name / password combination could not be found”. This happened both on my iPhone as well as on my Mac. I reset the password, but the same thing happened.
Should I create a separate user account for the H9 or should my existing eventideaudio.com credentials work?