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Reply To: iPad H9 app not connecting with H9 Max / account

Home Forums Products Stompboxes iPad H9 app not connecting with H9 Max / account Reply To: iPad H9 app not connecting with H9 Max / account

#165023
MichaelPot
Participant

Hi Eventide team, I have the same problem. I’ve had an Eventideaudio.com account for years for the plugins I bought. The H9 is my first Eventide stomp box. When prompted by H9 Control to either create a new account or login to an existing account, I chose the latter and entered my existing account credentials. However, H9 Control responded by saying “The given user name / password combination could not be found”. This happened both on my iPhone as well as on my Mac. I reset the password, but the same thing happened.

Should I create a separate user account for the H9 or should my existing eventideaudio.com credentials work?

Please help.

Thanks.