Hello,
Please post plug-in related issues in the our plug-ins forum as it will be easier for us to help you there.
You can try the troubleshooting steps that apply below and let me know what happens.
Windows:
Please let me know what version of Windows you are running, as well as the version of the DAW you are using, then see the below steps:
1. Confirm that you have the latest version of the plug-in installed: https://www.eventideaudio.com/products/plugins
2. Confirm that you have the latest version of iLok License Manager installed.If you already have iLok License Manager installed, open iLok License Manager and select Help → Check For Application Updates
3. If you do not have iLok License Manager installed, download the installer at http://www.ilok.com and install.
4. Make sure the plug-in license is activated to your machine or iLok dongle in the iLok License Manager.
If you are using VST2, Eventide Plug-ins are installed to the following locations by default. Please make sure that your DAW is set to look at the applicable custom folder:VST32: c:\Program Files (x86)\Common Files\Steinberg\VST2\Eventide\
VST64: c:\Program Files\Common Files\Steinberg\VST2\Eventide\
5. If steps 1-4 don’t solve your issue, close your DAW and run the plug-in uninstaller. The uninstaller is located at Start Menu->Control Panel->Programs and Features->Uninstall a Program
6. Open your DAW and rescan your plug-ins, and then shut your DAW again.
7. Deactivate and reactivate the plug-in license in iLok License Manager.
8. Reinstall your plug-in.
9. Reopen your DAW and rescan your plug-ins.
Mac:
Please let me know what OS version you are running, as well as the version of the DAW you are using, then see the below steps:
1. Confirm you have the latest version of your plug-in installed: https://www.eventideaudio.com/products/plugins
2. Confirm that you have the latest version of iLok License Manager installed.If you already have iLok License Manager installed, open iLok License Manager and select iLok License Manager → Check For Application Updates in the toolbar. If you do not have iLok License Manager installed, download the installer at http://www.ilok.com and install.
3. Make sure the plug-in license is activated to your machine or iLok dongle in the iLok License Manager.
4. If steps 1-3 don’t solve your issue, close your DAW and uninstall the plugins.
Newer plug-ins have an uninstaller is located at /Applications/Eventide/Uninstallers.
For older plug-ins without an uninstaller, delete the following files:
AAX: Mac HD/Library/Application Support/Avid/Audio/Plug-ins/Eventide/<plugin name>.aaxplugin
VST: Mac HD/Library/Audio/Plug-ins/VST/Eventide/<plugin name>.vst
AU: Mac HD/Library/Audio/Plug-ins/Components/<plugin name>.component
Presets and Docs: ~/Music/Eventide/<Plugin Name>/ (whole folder)
5. Open your DAW and rescan your plug-ins, and then shut your DAW again.
6. Deactivate and reactivate the plug-in license in iLok License Manager.
7. Reinstall your plug-in.
8. Reopen your DAW and rescan your plug-ins.
9. AudioUnit only: If still not showing, some macOSes occasionally require a restart for Audio plugins to correctly scan.
