Hello! I’m sorry about my many posts, I was desperate. So, I’m really sorry!
But yes, I follow the manual to do the upgrade. My timefactor looks like is out of system. I started the update, fail in the middle and after this, my pedal just stay in update mode when I turn it up.
– Device is a windows 10 and it’s up to date with all patches and update
– Yes, I stopped the firewall and I dont have anti-virus
– About the manual and procedure: I follow exactly what It’s in the manual and I try a factory system reset.
– About my cable, I dont know, I just buy some USB cable. And I’m not using a hub.
– I sent an email to support, but i from Brazil. You told that yesterday was a holiday. Here in brazil was not a holiday, maybe its because of that the support doesnt reply yet.
I dont know where in website I can take the update file. Can you help-me with the file?