I would say more frustrated than rude. This all helps the company prioritise. This is a very important facility to some people and they invested, a not insignificant amount, to make the product successful (and the company more healthy). So I would suggest they do have to make something.
Where I agree is 1) don’t expect an announcement until something is ready for release and 2) the staff are not bots. Quite the opposite, my experience with contributors on this forum has been first class and has made me extremely happy that I bought from this company.