Hello,
Sorry for the update issues you were having and glad to hear that you were able to resolve this.
To clarify for other users, it is not necessary or recommended to factory reset your H90 if you are having update issues. If the initial update fails, you can use Recovery Mode to try the update again. Instructions can be found here: https://cdn.eventideaudio.com/manuals/h90/1.7.1/content/appendix/startup.html#recovery-mode
If you still cannot update using Recovery Mode, contact support@eventide.com.
