Sorry that this has happened to your unit. I manage all of the H9000 support, and I have only ever seen a very small amount of this USB failure issue. I am confident that there won’t be many other users that will comment on this thread with the same issue because it is a very rare occurrence.
We are committed to offering the best support we can for the H9000 and will work to get your unit fixed ASAP. Thanks for your patience.
