Definitely get in touch with support@eventideaudio.com.
While you wait, start simple. On the H9000 or using Emote, make sure Inputs USB 1-2 is connect to the inputs of the first FX Chain. Similarly, make sure the outputs of the first FX Chain are connected to Outputs USB 1-2 of the H9000. From within Cubase, set the output of a channel to USB 1-2 that corresponds to the input of the H9000 and the FX Chain. On a second channel, set its input to H9000 USB 1-2 output. The output of that track should be routed to the Master channel. You should hear audio.
